KUALA LUMPUR (July 23): Passengers of low-cost carrier AirAsia Group Bhd, who are holding a credit account issued before June 30 this year, will have the value of their flight bookings extended to three years from the date of issuance.
To ensure a seamless experience for passengers, AirAsia said all credit accounts issued before June 30 have now been automatically extended.
In a statement today, AirAsia said this is only applicable to direct online bookings made via airasia.com or the airasia super app.
"For group bookings or those made with travel agents, passengers may refer to the respective booking agent for further assistance.
“We are pleased to extend our credit account validity to three years on top of providing the flexibility to make future bookings at any time, for any destination and on any AirAsia-operated flight — even during peak travel seasons. The credit account can also be used to purchase baggage allowances, seat selection, in-flight meals and insurance, pay for government taxes and fees as well as other optional services," AirAsia chief customer happiness officer Adam Geneave said.
"Credit accounts are not limited to the person on the original booking and can be used to pay for other people’s flights," he added.
AirAsia has been forced to suspend most of its regular flights since March 2020 due to travel restrictions and international border closures caused by ongoing effects of the Covid-19 pandemic.
At 10.11am, AirAsia shares were down half a sen or 0.6% at 83 sen, bringing it a market capitalisation of RM3.24 billion.